‘Our Privacy and Confidentiality Policy’:
Our Commitment to Keeping Your Information Secure
Privacy Policy & Client Services Agreement
Connected Minds Therapies – Lette Jewell, Somatic Psychotherapist, Counsellor, Hypnotherapist
At Connected Minds Therapies (CMT), your privacy and confidentiality are our highest priority.
We comply with all relevant Australian privacy laws and professional standards to ensure your personal and health information remains secure and protected at all times.
1. Commitment to Your Privacy
We are committed to maintaining the highest level of care, professionalism, and confidentiality.
Your personal information is collected only for the purpose of providing effective, ethical psychotherapy, counselling, and hypnotherapy services.
All information is managed in accordance with the Australian Privacy Principles (APPs) as outlined by the Office of the Australian Information Commissioner (OAIC).
Learn more: Australian Privacy Principles
2. Collection and Use of Personal Information
During your engagement with Connected Minds Therapies, personal and health information may be collected to assist with assessment, treatment planning, and ongoing care.
This may include:
Contact details
Health history and relevant background information
Session notes or treatment summaries
Your information is used solely for professional purposes, such as:
Providing in-person and online therapeutic services
Coordinating referrals to other professionals (with your consent)
Meeting ethical and legal obligations
You may choose not to share certain information; however, this may limit our ability to provide appropriate services.
3. Confidentiality and When Information May Be Shared
All information shared during sessions remains strictly confidential.
Information may only be disclosed in the following circumstances:
Legal requirement: If information is subpoenaed by a court.
Safety concerns: If there is a serious or imminent risk to your safety or the safety of another person (including a child).
Professional collaboration: When you provide written consent for information to be shared with another professional or agency (e.g., your GP, psychiatrist, or legal representative).
Your privacy and autonomy will always be respected, and disclosures will be discussed with you wherever possible.
4. Storing and Securing Your Information
All client records are stored securely in encrypted digital systems or locked physical files.
Access is restricted to authorised personnel who are bound by confidentiality and professional conduct standards.
We take every reasonable measure to protect your information from loss, misuse, or unauthorised access.
5. Accessing Your Information
You have the right to request access to your personal information.
Requests must be made in writing and may include a small administrative fee to cover processing costs.
Access may be restricted or denied in limited situations, such as when:
Access poses a risk to the health or safety of any individual
It breaches another person’s privacy
It relates to ongoing or anticipated legal proceedings
The request is considered frivolous or vexatious
Access would be unlawful
If access is refused, you will be informed of the reason in writing.
6. Recording of Sessions
With your consent, sessions may be audio, video, or digitally recorded for supervision or professional development purposes.
You will always be informed prior to recording and may withdraw consent at any time.
7. Participating in Services
By engaging with Connected Minds Therapies, you voluntarily agree to participate in therapeutic services provided by Lette Jewell – Somatic Psychotherapist, Counsellor, Hypnotherapist.
Your practitioner will explain the therapeutic approaches used and ensure they align with your personal goals and preferences.
You agree to:
Provide accurate and up-to-date information relevant to your care
Inform your practitioner of any changes to your wellbeing
Participate voluntarily, understanding that specific outcomes cannot be guaranteed
You are free to pause or end therapy at any time.
Your practitioner agrees to:
Provide ethical, compassionate, and evidence-informed services
Work within professional boundaries, scope, and registration standards
8. Possible Risks of Therapy
Therapy may involve exploring challenging emotions, past experiences, or distressing memories.
While this can feel uncomfortable at times, such experiences are a normal part of the therapeutic process.
Your practitioner will provide support, grounding, and guidance throughout.
9. Limitation of Liability
While every effort is made to provide safe and effective care, Connected Minds Therapies and its practitioners are not liable for any direct or indirect loss, injury, or damages resulting from participation in services, except where required by law.
If any part of this agreement is found invalid under applicable law, the remaining sections will continue to apply.
10. Your Consent
By continuing to engage with Connected Minds Therapies, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy and Client Services Agreement.
If you have any questions or concerns about how your information is collected, stored, or used, please contact Lette directly.
Connected Minds Therapies
Lette Jewell – Somatic Psychotherapist, Counsellor, Hypnotherapist
📍 Canberra, ACT
📧 [Insert contact email]
📞 [Insert phone number]
Connected Minds Therapies Online or Face-to-Face Sessions
Users of the online or face-to-face sessions must abide at all times by the standards of language and behaviour as outlined in these Terms and Conditions.
Users must not post, transmit or complete any content that is inappropriate, offensive, or contrary to any applicable laws or standards.
This includes, without limitation, material which:
No sessions are to be recorded by the client without the express permission of the counsellor.
is obscene or indecent or depicts violence, sexual activity, or pornography;
defames, harasses, menaces, threatens, abuses, offends, or embarrasses any person or group of people;
infringes the copyright, moral rights, confidentiality rights, or intellectual property rights of any person or organisation;
infringes any of our rights or the rights of any third person (including privacy rights);
breaches any laws, regulations, standards, or codes as enacted, modified, or updated from time to time;
impersonates any person or suggests a connection to a group or organisation which is misleading;
advocates the use of force or violence towards any person or group of people;
incites swearing, violence, hatred based on race, religion, gender, nationality, sexuality, or other personal characteristics;
encourages, endorses, solicits, approves, or recommends the performance of dangerous or illegal acts; or
contains a virus or other code that has harmful or destructive properties.
Connected Minds Therapies may, at any time and without notice to you, access, filter, remove, amend, or refuse to post files, content, or other material which it considers in its sole discretion to be a breach of these.
Your Safety
Some people using online or face-to-face sessions may be suffering from depression, anxiety, or related conditions. Some will be experiencing suicidal thoughts. For everyone's health, well-being, and safety, we do not publish comments that express explicitly suicidal thoughts or feelings.
If you are feeling unsafe or believe there is any chance that you may be going to harm yourself in any way, we strongly encourage you to:
call the Suicide Call Back Service on 1300 659 467, Lifeline on 13 11 14, or another emergency counselling service;
call your doctor or
make arrangements to attend a hospital as soon as possible.
Intellectual Property
Connected Minds Therapies may, at its discretion, access, monitor, and review all content or material you submit during the online or face-to-face sessions.
For your protection, please understand that by participating in the sessions, you accept full responsibility for ensuring that your intellectual rights in shared material are not lost or diminished.
Connected Minds Therapies does not warrant that any material you contribute will be protected against loss, misuse, or alteration by third parties.
By participating in the sessions, you grant Connected Minds Therapies a perpetual, royalty-free, fee-free, non-exclusive, irrevocable, worldwide licence (with a right to sub-license to our authorised nominees) to use, modify, copy, distribute, transmit, reproduce, publish, display, and broadcast any of that material on this site as well as in any promotional or communication activities of Connected Minds Therapies conducted in Australia or overseas.
Confidentiality and Privacy
Connected Minds Therapies will take reasonable steps to ensure the security and confidentiality of material which you post or upload during the online or face-to-face sessions. However, Connected Minds Therapies cannot guarantee that such material will be protected against loss, damage, alteration, or misuse.
For details on how we deal with your personal information, please refer to our Privacy Policy.
Your Email Address
Connected Minds Therapies will only record your email address in the event that you send us a message by email or if you register for regular assistance. Your email address will only be used for the purpose you provided, including contact in response to session activity as listed in the Terms and Conditions.
your email address won’t be added to any mailing lists without your prior consent by way of a specific request in writing.
Without your written consent, we will not use or disclose your email address for any other purpose.
Please let me know if you have any questions or concerns or need further information about the Terms and Conditions of Connected Minds Therapies. In that case, you are invited to email the Connected Minds Therapies
