‘Our Privacy and Client Services Agreement’:
Our Commitment to Keeping Your Information Secure
Therapist Protection Clause (Victoria, Australia)
This Agreement is also established for the protection of the counsellor and psychotherapist, Paulette Jewell, known professionally as Lette Jewell (She/They), operating as Connected Minds Therapies / Lette Jewell Psychotherapy.
It ensures that:
• the therapist’s personal, cultural, intellectual, and professional boundaries are upheld
• the therapist’s privacy and wellbeing are protected in accordance with Australian privacy law and professional ethical standards
• the therapist is safeguarded against unauthorised use of their identity, methods, intellectual property, or cultural knowledge
• the therapist is indemnified against claims, liability, and risks outside their scope of practice
• the therapeutic relationship remains respectful, safe, and culturally attuned for both client and practitioner
This Agreement is therefore mutual in nature: it protects your rights as the client, while also protecting the rights, safety, privacy, cultural sovereignty, and professional integrity of Paulette (Lette) Jewell, the practitioner.
. Our Commitment to Your Privacy
Connected Minds Therapies (CMT), operated by Paulette Jewell – known professionally as Lette Jewell (She/They), is committed to providing therapeutic care that honours privacy, dignity, cultural safety, and confidentiality.
We comply with:
• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Health Records Act 2001 (Vic)
• professional ethical frameworks
• trauma-informed and culturally attuned care standards
Your information is collected solely to support your wellbeing and provide safe, effective psychotherapy, counselling, and hypnotherapy.
2. Information We Collect
We collect only information relevant to your therapeutic care, including:
• contact and personal details
• health or medical history relevant to treatment
• referral information (with your consent)
• session notes, observations, and treatment planning information
• information voluntarily shared during therapy
You may decline to provide information, though this may limit our ability to offer appropriate support.
3. How Your Information Is Used
Your information is used for:
• providing in-person and telehealth psychotherapy, counselling, and hypnotherapy
• forming treatment plans
• coordinating care with other professionals (with your written consent)
• professional supervision (de-identified unless otherwise agreed)
• fulfilling legal, regulatory, and ethical requirements
Your information will never be used for marketing, teaching, research, or creative projects without explicit consent.
4. Creative-Use Prohibition
The Statements also protect the therapist Paulette Jewell this is held in perpetuity.Protection Against Use of Your Story in Books, Media, Art, or Public Work
Your story belongs to you.
Paulette (Lette) Jewell will never use your lived experience or therapeutic content in:
• books or manuscripts
• fiction or non-fiction writing
• artwork or creative projects
• public speaking or training
• podcasts, blogs, social media, or online content
• case studies or teaching materials
This prohibition applies even if identifying details are altered.
No part of your therapeutic content may be used for creative, personal, or financial gain.
Exceptions require:
• your explicit, voluntary, written informed consent, and
• your ongoing right to withdraw consent at any time
Your autonomy and sovereignty over your story are protected.
5. Therapist Privacy & Cultural Boundaries
Including Indigenous and Māori Considerations
Just as clients hold a right to privacy, the therapist also holds personal and cultural privacy rights.
As a Māori practitioner, Paulette (Lette) Jewell recognises elements of whakapapa, wairua, tikanga, story, and identity as tapu and not for public or client use.
Clients agree to:
• respect the therapist’s cultural, professional, and personal boundaries
• not seek, record, reproduce, or distribute personal or cultural information about the therapist
• not use the therapist’s heritage, identity, or likeness in any personal or creative context
• not record sessions without explicit written consent
These boundaries protect the safety, dignity, and cultural integrity of both client and practitioner.
6. Confidentiality & When Information May Be Shared
Everything shared in therapy remains confidential except when disclosure is legally required, including:
• serious or imminent risk of harm to self or others
• concerns related to child safety or mandatory reporting
• subpoena, court order, or lawful request
• circumstances where disclosure is required to prevent a significant threat to life or health
Whenever possible, disclosures will be discussed with you beforehand.
Your information is never shared for creative, academic, or public use.
7. Storage & Security of Information
Your records are stored securely using encrypted systems such as Cliniko, and/or locked physical files.
Access is restricted to authorised practitioners bound by strict confidentiality requirements.
We take all reasonable measures to protect your information from loss, misuse, or unauthorised access.
8. Access to Your Records
You may request access to your personal information at any time via written request.
A small administrative fee may apply.
Access may be limited only when:
• it may pose a safety risk to you or others
• it breaches another person’s privacy
• it relates to legal proceedings
• the request is unlawful or vexatious
If access is declined, you will receive a written explanation.
9. Recording of Sessions
Sessions may only be audio- or video-recorded with your explicit written consent.
Recordings are used solely for:
• clinical supervision
• professional development
Clients may not record sessions without written permission.
You may withdraw consent at any time.
10. Client Responsibility, Safety & Indemnity
10.1 Responsibility for Your Own Body and Health
By engaging in services with CMT, you agree that:
• you remain fully responsible for your own body, wellbeing, and safety at all times
• therapeutic work does not replace medical treatment or emergency care
• you are responsible for managing your physical and emotional responses before, during, and after sessions
• CMT and Paulette (Lette) Jewell accept no responsibility for medical or physical outcomes, adverse reactions, or effects occurring at any time, including in perpetuity, except where required by law
You must seek appropriate medical or psychiatric support for:
• new or worsening symptoms
• medication queries
• health changes affecting participation
10.2 No Medical, Psychiatric, or Crisis Services Provided
CMT does not provide:
• medical treatment
• psychiatric diagnosis
• crisis intervention
• emergency services
You agree to maintain your own medical and mental health care with appropriate professionals.
10.3 Duty to Disclose Relevant Health Information
You agree to inform the practitioner of any:
• physical or neurological conditions
• changes in mental health diagnoses
• medication changes
• safety risks affecting your wellbeing or the therapeutic process
This supports safe practice but does not transfer responsibility to the therapist.
10.4 No Guarantees of Outcome
Therapeutic outcomes vary for each person.
CMT does not guarantee results relating to:
• emotional changes
• symptom reduction
• behavioural change
• relationship improvements
• long-term effects
10.5 Limitation of Liability
To the fullest extent permitted by Victorian law:
• CMT and Paulette (Lette) Jewell are not liable for any direct, indirect, consequential, physical, psychological, relational, or financial harm arising from your participation in therapy
• Your participation is voluntary and undertaken at your own risk
• Limitation of liability applies in perpetuity, except where prohibited by law
10.6 Indemnity Clause
By engaging in therapy, you agree to indemnify and hold harmless CMT and Paulette (Lette) Jewell against any claims, demands, actions, losses, or costs arising from:
• your participation in therapy
• your physical or emotional responses
• your chosen actions during or after therapy
• failure to maintain appropriate healthcare
• omissions or inaccuracies in the information you provide
11. Risks of Therapy
Therapy may bring up difficult emotions or memories.
You may request breaks, grounding techniques, slower pacing, or modifications at any time.
Your practitioner will support you with care, respect, and cultural sensitivity.
12. Crisis Support
CMT is not a crisis service.
If you are unsafe or at risk:
• Lifeline – 13 11 14
• Suicide Call Back Service – 1300 659 467
• Emergency services – 000
• Your nearest hospital or GP
13. Client Conduct (In-Person or Online)
Clients agree not to engage in behaviour that is:
• abusive, threatening, or discriminatory
• harmful to the therapeutic process
• unlawful
• involving recording or distributing session content without permission
CMT may pause, decline, or end services if safety or ethical boundaries are violated.
14. Intellectual Property
All intellectual property created by Paulette (Lette) Jewell, including:
• therapeutic methods
• written materials
• cultural knowledge
• session tools or processes
remains the property of the practitioner.
Clients may not copy, reproduce, distribute, or modify these materials without consent.
Client stories are never used publicly.
15. Email & Communication
Your email and contact information will only be used for therapy-related communication:
• appointment reminders
• invoicing
• essential follow-up communication
Your details will not be used for marketing without written consent.
16. Consent to Engage in Services
This information is held in your client records:
• You understand and agree to this full Privacy Policy & Client Services Agreement
• You understand your story will not be used creatively
• You understand the therapist’s right to personal and cultural privacy
• You accept responsibility for your own body, wellbeing, and medical care
• You agree to the indemnity and limitation of liability clauses
• You may ask questions or withdraw consent at any time as well as the included terms and conditions.
Therapist Protection Clause (Victoria, Australia)
This Agreement is also established for the protection of the counsellor and psychotherapist, Paulette Jewell, known professionally as Lette Jewell (She/They), operating as Connected Minds Therapies / Lette Jewell Psychotherapy.
It ensures that:
• the therapist’s personal, cultural, intellectual, and professional boundaries are upheld
• the therapist’s privacy and wellbeing are protected in accordance with Australian privacy law and professional ethical standards
• the therapist is safeguarded against unauthorised use of their identity, methods, intellectual property, or cultural knowledge
• the therapist is indemnified against claims, liability, and risks outside their scope of practice
• the therapeutic relationship remains respectful, safe, and culturally attuned for both client and practitioner
This Agreement is therefore mutual in nature: it protects your rights as the client, while also protecting the rights, safety, privacy, cultural sovereignty, and professional integrity of Paulette (Lette) Jewell, the practitioner.
. Our Commitment to Your Privacy
Connected Minds Therapies (CMT), operated by Paulette Jewell – known professionally as Lette Jewell (She/They), is committed to providing therapeutic care that honours privacy, dignity, cultural safety, and confidentiality.
We comply with:
• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Health Records Act 2001 (Vic)
• professional ethical frameworks
• trauma-informed and culturally attuned care standards
Your information is collected solely to support your wellbeing and provide safe, effective psychotherapy, counselling, and hypnotherapy.
2. Information We Collect
We collect only information relevant to your therapeutic care, including:
• contact and personal details
• health or medical history relevant to treatment
• referral information (with your consent)
• session notes, observations, and treatment planning information
• information voluntarily shared during therapy
You may decline to provide information, though this may limit our ability to offer appropriate support.
3. How Your Information Is Used
Your information is used for:
• providing in-person and telehealth psychotherapy, counselling, and hypnotherapy
• forming treatment plans
• coordinating care with other professionals (with your written consent)
• professional supervision (de-identified unless otherwise agreed)
• fulfilling legal, regulatory, and ethical requirements
Your information will never be used for marketing, teaching, research, or creative projects without explicit consent.
4. Creative-Use Prohibition
The Statements also protect the therapist Paulette Jewell this is held in perpetuity.Protection Against Use of Your Story in Books, Media, Art, or Public Work
Your story belongs to you.
Paulette (Lette) Jewell will never use your lived experience or therapeutic content in:
• books or manuscripts
• fiction or non-fiction writing
• artwork or creative projects
• public speaking or training
• podcasts, blogs, social media, or online content
• case studies or teaching materials
This prohibition applies even if identifying details are altered.
No part of your therapeutic content may be used for creative, personal, or financial gain.
Exceptions require:
• your explicit, voluntary, written informed consent, and
• your ongoing right to withdraw consent at any time
Your autonomy and sovereignty over your story are protected.
5. Therapist Privacy & Cultural Boundaries
Including Indigenous and Māori Considerations
Just as clients hold a right to privacy, the therapist also holds personal and cultural privacy rights.
As a Māori practitioner, Paulette (Lette) Jewell recognises elements of whakapapa, wairua, tikanga, story, and identity as tapu and not for public or client use.
Clients agree to:
• respect the therapist’s cultural, professional, and personal boundaries
• not seek, record, reproduce, or distribute personal or cultural information about the therapist
• not use the therapist’s heritage, identity, or likeness in any personal or creative context
• not record sessions without explicit written consent
These boundaries protect the safety, dignity, and cultural integrity of both client and practitioner.
6. Confidentiality & When Information May Be Shared
Everything shared in therapy remains confidential except when disclosure is legally required, including:
• serious or imminent risk of harm to self or others
• concerns related to child safety or mandatory reporting
• subpoena, court order, or lawful request
• circumstances where disclosure is required to prevent a significant threat to life or health
Whenever possible, disclosures will be discussed with you beforehand.
Your information is never shared for creative, academic, or public use.
7. Storage & Security of Information
Your records are stored securely using encrypted systems such as Cliniko, and/or locked physical files.
Access is restricted to authorised practitioners bound by strict confidentiality requirements.
We take all reasonable measures to protect your information from loss, misuse, or unauthorised access.
8. Access to Your Records
You may request access to your personal information at any time via written request.
A small administrative fee may apply.
Access may be limited only when:
• it may pose a safety risk to you or others
• it breaches another person’s privacy
• it relates to legal proceedings
• the request is unlawful or vexatious
If access is declined, you will receive a written explanation.
9. Recording of Sessions
Sessions may only be audio- or video-recorded with your explicit written consent.
Recordings are used solely for:
• clinical supervision
• professional development
Clients may not record sessions without written permission.
You may withdraw consent at any time.
10. Client Responsibility, Safety & Indemnity
10.1 Responsibility for Your Own Body and Health
By engaging in services with CMT, you agree that:
• you remain fully responsible for your own body, wellbeing, and safety at all times
• therapeutic work does not replace medical treatment or emergency care
• you are responsible for managing your physical and emotional responses before, during, and after sessions
• CMT and Paulette (Lette) Jewell accept no responsibility for medical or physical outcomes, adverse reactions, or effects occurring at any time, including in perpetuity, except where required by law
You must seek appropriate medical or psychiatric support for:
• new or worsening symptoms
• medication queries
• health changes affecting participation
10.2 No Medical, Psychiatric, or Crisis Services Provided
CMT does not provide:
• medical treatment
• psychiatric diagnosis
• crisis intervention
• emergency services
You agree to maintain your own medical and mental health care with appropriate professionals.
10.3 Duty to Disclose Relevant Health Information
You agree to inform the practitioner of any:
• physical or neurological conditions
• changes in mental health diagnoses
• medication changes
• safety risks affecting your wellbeing or the therapeutic process
This supports safe practice but does not transfer responsibility to the therapist.
10.4 No Guarantees of Outcome
Therapeutic outcomes vary for each person.
CMT does not guarantee results relating to:
• emotional changes
• symptom reduction
• behavioural change
• relationship improvements
• long-term effects
10.5 Limitation of Liability
To the fullest extent permitted by Victorian law:
• CMT and Paulette (Lette) Jewell are not liable for any direct, indirect, consequential, physical, psychological, relational, or financial harm arising from your participation in therapy
• Your participation is voluntary and undertaken at your own risk
• Limitation of liability applies in perpetuity, except where prohibited by law
10.6 Indemnity Clause
By engaging in therapy, you agree to indemnify and hold harmless CMT and Paulette (Lette) Jewell against any claims, demands, actions, losses, or costs arising from:
• your participation in therapy
• your physical or emotional responses
• your chosen actions during or after therapy
• failure to maintain appropriate healthcare
• omissions or inaccuracies in the information you provide
11. Risks of Therapy
Therapy may bring up difficult emotions or memories.
You may request breaks, grounding techniques, slower pacing, or modifications at any time.
Your practitioner will support you with care, respect, and cultural sensitivity.
12. Crisis Support
CMT is not a crisis service.
If you are unsafe or at risk:
• Lifeline – 13 11 14
• Suicide Call Back Service – 1300 659 467
• Emergency services – 000
• Your nearest hospital or GP
13. Client Conduct (In-Person or Online)
Clients agree not to engage in behaviour that is:
• abusive, threatening, or discriminatory
• harmful to the therapeutic process
• unlawful
• involving recording or distributing session content without permission
CMT may pause, decline, or end services if safety or ethical boundaries are violated.
14. Intellectual Property
All intellectual property created by Paulette (Lette) Jewell, including:
• therapeutic methods
• written materials
• cultural knowledge
• session tools or processes
remains the property of the practitioner.
Clients may not copy, reproduce, distribute, or modify these materials without consent.
Client stories are never used publicly.
15. Email & Communication
Your email and contact information will only be used for therapy-related communication:
• appointment reminders
• invoicing
• essential follow-up communication
Your details will not be used for marketing without written consent.
16. Consent to Engage in Services
This information is held in your client records:
• You understand and agree to this full Privacy Policy & Client Services Agreement
• You understand your story will not be used creatively
• You understand the therapist’s right to personal and cultural privacy
• You accept responsibility for your own body, wellbeing, and medical care
• You agree to the indemnity and limitation of liability clauses
• You may ask questions or withdraw consent at any time as well as the included terms and conditions.
Therapist Protection Clause (Victoria, Australia)
This Agreement is also established for the protection of the counsellor and psychotherapist, Paulette Jewell, known professionally as Lette Jewell (She/They), operating as Connected Minds Therapies / Lette Jewell Psychotherapy.
It ensures that:
• the therapist’s personal, cultural, intellectual, and professional boundaries are upheld
• the therapist’s privacy and wellbeing are protected in accordance with Australian privacy law and professional ethical standards
• the therapist is safeguarded against unauthorised use of their identity, methods, intellectual property, or cultural knowledge
• the therapist is indemnified against claims, liability, and risks outside their scope of practice
• the therapeutic relationship remains respectful, safe, and culturally attuned for both client and practitioner
This Agreement is therefore mutual in nature: it protects your rights as the client, while also protecting the rights, safety, privacy, cultural sovereignty, and professional integrity of Paulette (Lette) Jewell, the practitioner.
. Our Commitment to Your Privacy
Connected Minds Therapies (CMT), operated by Paulette Jewell – known professionally as Lette Jewell (She/They), is committed to providing therapeutic care that honours privacy, dignity, cultural safety, and confidentiality.
We comply with:
• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Health Records Act 2001 (Vic)
• professional ethical frameworks
• trauma-informed and culturally attuned care standards
Your information is collected solely to support your wellbeing and provide safe, effective psychotherapy, counselling, and hypnotherapy.
2. Information We Collect
We collect only information relevant to your therapeutic care, including:
• contact and personal details
• health or medical history relevant to treatment
• referral information (with your consent)
• session notes, observations, and treatment planning information
• information voluntarily shared during therapy
You may decline to provide information, though this may limit our ability to offer appropriate support.
3. How Your Information Is Used
Your information is used for:
• providing in-person and telehealth psychotherapy, counselling, and hypnotherapy
• forming treatment plans
• coordinating care with other professionals (with your written consent)
• professional supervision (de-identified unless otherwise agreed)
• fulfilling legal, regulatory, and ethical requirements
Your information will never be used for marketing, teaching, research, or creative projects without explicit consent.
4. Creative-Use Prohibition
The Statements also protect the therapist Paulette Jewell this is held in perpetuity.Protection Against Use of Your Story in Books, Media, Art, or Public Work
Your story belongs to you.
Paulette (Lette) Jewell will never use your lived experience or therapeutic content in:
• books or manuscripts
• fiction or non-fiction writing
• artwork or creative projects
• public speaking or training
• podcasts, blogs, social media, or online content
• case studies or teaching materials
This prohibition applies even if identifying details are altered.
No part of your therapeutic content may be used for creative, personal, or financial gain.
Exceptions require:
• your explicit, voluntary, written informed consent, and
• your ongoing right to withdraw consent at any time
Your autonomy and sovereignty over your story are protected.
5. Therapist Privacy & Cultural Boundaries
Including Indigenous and Māori Considerations
Just as clients hold a right to privacy, the therapist also holds personal and cultural privacy rights.
As a Māori practitioner, Paulette (Lette) Jewell recognises elements of whakapapa, wairua, tikanga, story, and identity as tapu and not for public or client use.
Clients agree to:
• respect the therapist’s cultural, professional, and personal boundaries
• not seek, record, reproduce, or distribute personal or cultural information about the therapist
• not use the therapist’s heritage, identity, or likeness in any personal or creative context
• not record sessions without explicit written consent
These boundaries protect the safety, dignity, and cultural integrity of both client and practitioner.
6. Confidentiality & When Information May Be Shared
Everything shared in therapy remains confidential except when disclosure is legally required, including:
• serious or imminent risk of harm to self or others
• concerns related to child safety or mandatory reporting
• subpoena, court order, or lawful request
• circumstances where disclosure is required to prevent a significant threat to life or health
Whenever possible, disclosures will be discussed with you beforehand.
Your information is never shared for creative, academic, or public use.
7. Storage & Security of Information
Your records are stored securely using encrypted systems such as Cliniko, and/or locked physical files.
Access is restricted to authorised practitioners bound by strict confidentiality requirements.
We take all reasonable measures to protect your information from loss, misuse, or unauthorised access.
8. Access to Your Records
You may request access to your personal information at any time via written request.
A small administrative fee may apply.
Access may be limited only when:
• it may pose a safety risk to you or others
• it breaches another person’s privacy
• it relates to legal proceedings
• the request is unlawful or vexatious
If access is declined, you will receive a written explanation.
9. Recording of Sessions
Sessions may only be audio- or video-recorded with your explicit written consent.
Recordings are used solely for:
• clinical supervision
• professional development
Clients may not record sessions without written permission.
You may withdraw consent at any time.
10. Client Responsibility, Safety & Indemnity
10.1 Responsibility for Your Own Body and Health
By engaging in services with CMT, you agree that:
• you remain fully responsible for your own body, wellbeing, and safety at all times
• therapeutic work does not replace medical treatment or emergency care
• you are responsible for managing your physical and emotional responses before, during, and after sessions
• CMT and Paulette (Lette) Jewell accept no responsibility for medical or physical outcomes, adverse reactions, or effects occurring at any time, including in perpetuity, except where required by law
You must seek appropriate medical or psychiatric support for:
• new or worsening symptoms
• medication queries
• health changes affecting participation
10.2 No Medical, Psychiatric, or Crisis Services Provided
CMT does not provide:
• medical treatment
• psychiatric diagnosis
• crisis intervention
• emergency services
You agree to maintain your own medical and mental health care with appropriate professionals.
10.3 Duty to Disclose Relevant Health Information
You agree to inform the practitioner of any:
• physical or neurological conditions
• changes in mental health diagnoses
• medication changes
• safety risks affecting your wellbeing or the therapeutic process
This supports safe practice but does not transfer responsibility to the therapist.
10.4 No Guarantees of Outcome
Therapeutic outcomes vary for each person.
CMT does not guarantee results relating to:
• emotional changes
• symptom reduction
• behavioural change
• relationship improvements
• long-term effects
10.5 Limitation of Liability
To the fullest extent permitted by Victorian law:
• CMT and Paulette (Lette) Jewell are not liable for any direct, indirect, consequential, physical, psychological, relational, or financial harm arising from your participation in therapy
• Your participation is voluntary and undertaken at your own risk
• Limitation of liability applies in perpetuity, except where prohibited by law
10.6 Indemnity Clause
By engaging in therapy, you agree to indemnify and hold harmless CMT and Paulette (Lette) Jewell against any claims, demands, actions, losses, or costs arising from:
• your participation in therapy
• your physical or emotional responses
• your chosen actions during or after therapy
• failure to maintain appropriate healthcare
• omissions or inaccuracies in the information you provide
11. Risks of Therapy
Therapy may bring up difficult emotions or memories.
You may request breaks, grounding techniques, slower pacing, or modifications at any time.
Your practitioner will support you with care, respect, and cultural sensitivity.
12. Crisis Support
CMT is not a crisis service.
If you are unsafe or at risk:
• Lifeline – 13 11 14
• Suicide Call Back Service – 1300 659 467
• Emergency services – 000
• Your nearest hospital or GP
13. Client Conduct (In-Person or Online)
Clients agree not to engage in behaviour that is:
• abusive, threatening, or discriminatory
• harmful to the therapeutic process
• unlawful
• involving recording or distributing session content without permission
CMT may pause, decline, or end services if safety or ethical boundaries are violated.
14. Intellectual Property
All intellectual property created by Paulette (Lette) Jewell, including:
• therapeutic methods
• written materials
• cultural knowledge
• session tools or processes
remains the property of the practitioner.
Clients may not copy, reproduce, distribute, or modify these materials without consent.
Client stories are never used publicly.
15. Email & Communication
Your email and contact information will only be used for therapy-related communication:
• appointment reminders
• invoicing
• essential follow-up communication
Your details will not be used for marketing without written consent.
16. Consent to Engage in Services
This information is held in your client records:
• You understand and agree to this full Privacy Policy & Client Services Agreement
• You understand your story will not be used creatively
• You understand the therapist’s right to personal and cultural privacy
• You accept responsibility for your own body, wellbeing, and medical care
• You agree to the indemnity and limitation of liability clauses
• You may ask questions or withdraw consent at any time as well as the included terms and conditions.
