TERMS & CONDITIONS

Please review the Terms and Conditions below. By using Connected Minds Therapies, you agree to these Terms and Conditions. If you agree, we will send them to you via a new client contact form for confirmation before your session is booked.

About Connected Minds Therapies

Connected Minds Therapies is run by Lette Jewell, a sole trader, offering counselling services from Melbourne, Victoria. We provide online and face-to-face counselling for individuals and couples. Fees apply and are listed on our website for clients in Australia and New Zealand. Our support is based on the information you share with us. While we aim to help with your concerns, you decide how useful this is for you. Our services do not replace advice from your own health professionals. This site does not offer medical advice or diagnosis, and we are not responsible for any harm or loss caused by the information provided.

Privacy and Security

These frameworks Connected Minds Therapies operates in accordance with Australian and New Zealand legal requirements and Privacy and safeguard access to and use of your information. For further information, please read our [Privacy Policy].

Confidentiality

Your personal information is kept confidential. We won't share your information with any other organisation without your express permission, except where required by law. This may apply where we have a duty of care — for example, where you are at serious risk of harming yourself, harming someone else, or there is a child protection concern. De-identified transcripts and demographic data may be used for clinical supervision or to evaluate the services provided by Connected Minds Therapies.

Service Agreement

This Service Agreement contains important information about the professional services and business policies relevant to our counselling services. You must read, understand, and agree to this Service Agreement before beginning counselling with Connected Minds Therapies.

Respectful Conduct Policy

To maintain a safe, respectful, and professional environment, all clients — current and prospective — are expected to engage with the counsellor and any practice staff respectfully and appropriately at all times. Please note: the following behaviours will not be tolerated under any circumstances: Verbal abuse, including yelling, swearing, or aggressive language Sexualised language, gestures, or behaviour of any kind Threats, intimidation, or harassment (including discriminatory or defamatory remarks) Physical aggression, violence, or any behaviour that may cause harm or fear Repeated disrespect of boundaries or refusal to engage appropriately in the therapeutic process Any actions that compromise the safety or wellbeing of the counsellor, staff, or other clients Any client who engages in such behaviour will be immediately discharged from the counselling service and referred to a more suitable psychiatric or clinical care setting. This policy exists to protect the safety, integrity, and therapeutic effectiveness of the practice for everyone involved.

Psychotherapy & Counselling Session Fees

‍ Initial Consultation — 60 minutes

Ongoing Sessions — 45–50 minutes

If a session runs longer than these times, the charged rate will be averaged over the standard session duration. This helps ensure time remains available for all clients. A deposit [insert amount] is required to secure your session. The remaining balance is payable at the end of the session, or after the session once the invoice is sent. Payments are accepted via credit card or online debit card.

📌 Cancellation Policy

We understand that unexpected situations can happen. However, as a small practice with a large client waitlist, late cancellations prevent other clients from accessing appointments. We send several appointment reminders, including one before your appointment, to help you avoid late cancellation fees. We have a strict 4-day (96-hour) cancellation policy. Cancellations made within 96 hours of your appointment — including no-shows — will incur the full session fee. To cancel or reschedule your appointment, please use this link: Cancel or reschedule an appointment For any questions, please reach out by text, message, or call on 0452 064 983, or email hello@lettejewellpsychotherapy.com.au.

Online or Face-to-Face Sessions — Conduct

Clients using online or face-to-face sessions must at all times abide by the language and behaviour standards outlined in these Terms and Conditions. Clients must not post, transmit, or share any content that is inappropriate, offensive, or contrary to applicable laws or standards, including material which: Is obscene or indecent, or depicts violence, sexual activity, or pornography Defames, harasses, menaces, threatens, abuses, offends, or embarrasses any person or group Infringes the copyright, moral rights, confidentiality rights, or intellectual property rights of any person or organisation Infringes any of our rights or the rights of a third person (including privacy rights) Breaches any laws, regulations, standards, or codes as enacted, modified, or updated from time to time Impersonates any person, or suggests a misleading connection to a group or organisation Advocates the use of force or violence towards any person or group Incites swearing, violence, or hatred based on race, religion, gender, nationality, sexuality, or other personal characteristics Encourages, endorses, solicits, approves, or recommends dangerous or illegal acts Contains a virus or other code with harmful or destructive properties No sessions are to be recorded by the client without the counsellor's express permission. Connected Minds Therapies may, at any time and without notice, access, filter, remove, amend, or refuse to post any content it considers, at its sole discretion, to breach the above.

Your Safety

Some people using our services may be experiencing depression, anxiety, or related conditions — including suicidal thoughts.

For everyone's health, wellbeing, and safety, we do not publish comments that express explicit suicidal thoughts or feelings.

If you are feeling unsafe, or believe there is any chance you may harm yourself, we strongly encourage you to: Call the Suicide Call Back Service on 1300 659 467, Lifeline on 13 11 14, or another emergency counselling service Call your doctor, or Make arrangements to attend a hospital as soon as possible

Intellectual Property

Connected Minds Therapies may, at its discretion, access, monitor, and review content or material you submit during sessions. By participating in sessions, you accept full responsibility for ensuring your intellectual property rights in any shared material are not lost or diminished. Connected Minds Therapies does not warrant that material you contribute will be protected against loss, misuse, or alteration by third parties. By participating in sessions, you grant Connected Minds Therapies a perpetual, royalty-free, non-exclusive, irrevocable, worldwide licence (with the right to sub-license to authorised nominees) to use, modify, copy, distribute, transmit, reproduce, publish, display, and broadcast that material — on this site and in promotional or communication activities of Connected Minds Therapies, in Australia or overseas.

Confidentiality and Privacy (Online Content)

Connected Minds Therapies will take reasonable steps to protect the security and confidentiality of material you post or upload during sessions. However, we cannot guarantee that such material will be protected against loss, damage, alteration, or misuse. For details on how we handle your personal information, please see our

Your Email if you email us or register for regular assistance. Your email address will only be used for the purpose you provided it, including contact related to session activity. Your email address will not be added to any mailing list without your prior written consent, and will not be used or disclosed for any other purpose without your written consent.