TERMS & CONDITIONS

Please review the Terms and Conditions below.

If you agree to these Terms and Conditions, we will send them to you via a new client contact form for your agreement before the session booking.

You agree to the Terms and Conditions described below by using Connected Minds Therapies.

Connected Minds Therapies

Lette Jewell Psychotherapy, a sole trader, runs Connected Minds Therapies. Our professional counsellors offer services from Melbourne, Victoria. We provide online and face-to-face counselling for individuals and couples. Fees apply and are listed on our website for people in Australia and New Zealand.

Our support is based on the information you gave us. While we aim to help with your concerns, you can decide how useful this is.

Our services do not replace advice from your own health professionals. This site does not offer medical advice or diagnosis, and we are not responsible for any harm or loss caused by the information provided.

Privacy and Security

Connected Minds Therapies operates in accordance with Australian and New Zealand legal requirements and Privacy and Information Management standards. These frameworks are intended to safeguard access to and use of your information.

For further information, please read our Privacy Policy.

Confidentiality

When using Connected Minds Therapies, your personal information is kept confidential. We won’t be able to share your information with any other organisation without your express permission, except where we are required to do so under law.

This may apply in circumstances where we have a ‘duty of care’; that is, when you are at serious risk of harming yourself, harming someone else, or there is a child protection concern.

De-identified transcripts and demographic data may be used for clinical supervision or to evaluate the services provided by Connected Minds Therapies.

Service Agreement

This Service Agreement contains important information about the professional services and business policies relevant to our counselling services.

You must read, understand, and agree to this Service Agreement before seeing Connected Minds Therapies, which trades as Lette Jewell Psychotherapy and Counselling. 

Respectful Conduct Policy

To maintain a safe, respectful, and professional environment, all clients—current and prospective—are expected to engage with the counsellor and any practice staff respectfully and appropriately at all times.

The following behaviours will not be tolerated under any circumstances:

  • Verbal abuse, including yelling, swearing, or aggressive language

  • Sexualised language, gestures, or behaviour of any kind

  • Threats, intimidation, or harassment (including discriminatory or defamatory remarks)

  • Physical aggression, violence, or any behaviour that may cause harm or fear

  • Repeated disrespect of boundaries or refusal to engage appropriately in the therapeutic process

  • Any actions that compromise the safety or well-being of the counsellor, staff, or other clients

Any client who engages in such behaviour will be immediately discharged from the counselling service and referred to a more suitable psychiatric or clinical care setting. This policy is in place to ensure the practice’s safety, integrity, and therapeutic effectiveness for all involved.

Psychotherapy & Counselling Session Fees

  • Initial Consultations
    60 minutes | Higher rate applies

  • Ongoing Sessions:

    45- 50 mins Standard rate

Note that if sessions take longer than these times, the charged rate will be based on time averaged over the standard session duration. This supports our practice to ensure we have time available for all our clients.

  • A Standard Deposit is required to secure your session

  • The remaining balance is payable either at the end of the session or after the session, once the invoice is sent.

  • Payments accepted via credit card or online debit card

📌 Cancellation Policy

We understand that unexpected situations can happen. However, as a small practice with a large client waitlist, late cancellations prevent other clients from accessing appointments.

We send several appointment reminders, including one before your appointment, to help you avoid late cancellation fees.

To cancel or reschedule your appointment, please use this link:
Cancel an appointment

We have a strict 4-day (96-hour) cancellation policy.

Additional fees apply:

  • Cancellations made within 24 hours of your appointment will result in the deposit being held in full or charged.

  • Missed appointments or no-shows will incur a 100% fee.

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Please reach out by text/message/call at 0452064983 or hello@lettejewellpsychotherapy.com.au.

Terms and Conditions.

I want you to know that you are solely responsible for any content or material you post or upload during online or face-to-face sessions, or for any content posted by another person using your username or password.

Connected Minds Therapies excludes all liability (to the extent permitted by law) for any loss, damage, or expenses suffered by you, or for claims made against you, arising from content or material you post or upload during online or face-to-face sessions, or from any other person’s posts.

Connected Minds Therapies Online or Face-to-Face Sessions

Users of online or face-to-face sessions must at all times abide by the language and behaviour standards outlined in these Terms and Conditions.

Users must not post, transmit or complete any content that is inappropriate, offensive, or contrary to any applicable laws or standards.

This includes, without limitation, material which:

  • No sessions are to be recorded by the client without the counsellor’s express permission.

  • is obscene or indecent or depicts violence, sexual activity, or pornography;

  • defames, harasses, menaces, threatens, abuses, offends, or embarrasses any person or group of people;

  • infringes the copyright, moral rights, confidentiality rights, or intellectual property rights of any person or organisation;

  • infringes any of our rights or the rights of any third person (including privacy rights);

  • breaches any laws, regulations, standards, or codes as enacted, modified, or updated from time to time;

  • impersonates any person or suggests a connection to a group or organisation which is misleading;

  • advocates the use of force or violence towards any person or group of people;

  • incites swearing, violence, hatred based on race, religion, gender, nationality, sexuality, or other personal characteristics;

  • encourages, endorses, solicits, approves, or recommends the performance of dangerous or illegal acts; or

  • contains a virus or other code that has harmful or destructive properties.

Connected Minds Therapies may, at any time and without notice to you, access, filter, remove, amend, or refuse to post files, content, or other material that it considers, in its sole discretion, to be a breach of these.

Your Safety

Some people using online or face-to-face sessions may be suffering from depression, anxiety, or related conditions. Some will be experiencing suicidal thoughts. For everyone’s health, well-being, and safety, we do not publish comments that express explicit suicidal thoughts or feelings.

If you are feeling unsafe or believe there is any chance that you may harm yourself in any way, we strongly encourage you to:

  • call the Suicide Call Back Service on 1300 659 467, Lifeline on 13 11 14, or another emergency counselling service;

  • Call your doctor or

  • Make arrangements to attend a hospital as soon as possible.

Intellectual Property

Connected Minds Therapies may, at its discretion, access, monitor, and review all content or material you submit during the online or face-to-face sessions.

For your protection, please understand that by participating in the sessions, you accept full responsibility for making sure that your intellectual rights in shared material are not lost or diminished.

Connected Minds Therapies does not warrant that any material you contribute will be protected against loss, misuse, or alteration by third parties.

By participating in the sessions, you grant Connected Minds Therapies a perpetual, royalty-free, fee-free, non-exclusive, irrevocable, worldwide licence (with a right to sub-license to our authorised nominees) to use, modify, copy, distribute, transmit, reproduce, publish, display, and broadcast any of that material on this site as well as in any promotional or communication activities of Connected Minds Therapies conducted in Australia or overseas.

Confidentiality and Privacy

Connected Minds Therapies will take reasonable steps to ensure the security and confidentiality of any material you post or upload during online or face-to-face sessions. However, Connected Minds Therapies cannot guarantee that such material will be protected against loss, damage, alteration, or misuse.

For details on how we handle your personal information, please see our Privacy Policy.

Your Email Address

Connected Minds Therapies will only record your email address if you send us an email or register for regular assistance. Your email address will only be used for the purpose you provided, including contact in response to session activity, as listed in the Terms and Conditions.

Your email address won’t be added to any mailing lists without your prior consent, obtained by a specific written request.

Without your written consent, we won’t be able to use or disclose your email address for any other purpose.

Please let me know if you have any questions or concerns, or if you need further information about the Terms and Conditions of Connected Minds Therapies. In that case, you are invited to email Connected Minds Therapies.